Our Commitment To Your Privacy
Six core principles underpinning data protection on the Free Kredit platform.
256-bit SSL Encryption
All data transmitted between your device and our servers is protected by banking-grade SSL encryption. No third party can read your information in transit.
Data Not Sold
Free Kredit never sells, rents, or transfers your personal data to third parties for marketing purposes without your explicit consent.
Malaysia PDPA Compliance
All our data management practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable related legislation.
Restricted Access
Only authorised personnel who require access to perform specific duties may view your personal data – a strict "need-to-know" principle is fully enforced.
Right to Data Erasure
You have the right to request deletion of your personal data at any time, subject to applicable legal requirements and contractual obligations still in force.
Breach Notification
In the event of any security incident involving your data, we will notify you and the relevant authorities within the timeframe required by law.
1 Introduction
Free Kredit ("we", "Platform") respects the privacy of every individual who uses our services at freekredit. onl. This Privacy Policy clearly explains how we collect, process, store, and protect your personal data when you register an account, make a deposit, or claim free kredit, or simply browses our platform.
This document has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and should be read together with Terms and Conditions By continuing to use the platform after the latest update date, you are deemed to have read and agreed to this Privacy Policy in full.
Important Note: This policy applies to all Free Kredit platform users, including visitors without an account, registered members, and former members whose accounts have been closed.
2 Data Collected
We collect various categories of information depending on how you interact with the platform. Below is a summary of the information we may collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender | Registration form, KYC process |
| Contact Information | Phone number, email address, residential address | Account registration, profile updates |
| Financial Data | Bank account number, deposit records, withdrawal records | Transactions within the platform |
| Technical Data | IP address, device type, web browser, OS | Automated system logs |
| Behavioural Data | Games played, active session time, page clicks | Internal platform analytics |
We only collect information that is strictly necessary to provide our services. You are not required to provide optional information, though this may limit access to certain platform features such as special promotions or increased withdrawal limits.
3 How We Use Your Data
The data we collect is used solely for legitimate and specific purposes. We will not use your data for any other purpose without notifying you in advance. Primary data use purposes include:
- Identity verification & KYC – ensures that every member is a genuine individual who is eligible to use the platform.
- Transaction processing – coordinates deposits, withdrawals, and the distribution of free kredit as well as bonuses accurately.
- Account security – detects and prevents unauthorised access, fraud, and money laundering activities.
- Customer support – helps resolve enquiries, complaints, or technical issues you have reported.
- Service improvement – analyses usage patterns to improve the gaming experience and platform stability.
- Marketing communications – sends promotional offers, new bonus information, and platform updates – only to members who have given their consent.
- Legal compliance – fulfils the reporting and documentation requirements mandated by Malaysian law.
You may withdraw consent to receive marketing communications at any time by contacting our support team via live chat.
4 Data Sharing
Free Kredit takes seriously its responsibility not to disclose your personal data to third parties without legitimate cause. However, there are limited situations where data sharing is necessary:
- Payment service providers – financial institutions and payment gateways that process your deposit and withdrawal transactions. They are bound by strict confidentiality obligations.
- Technical service providers – cloud computing companies, server hosting providers, and analytics firms that help us operate the platform. They are not permitted to use your data for any other purpose.
- Authorities & regulatory bodies – we will disclose the required information when mandated by court order, law, or direction from a legitimate authority.
- Fraud investigation – in cases involving suspected fraud, money laundering, or security threats, we may share information with the relevant investigative authorities.
Our Commitment: We have never and will never sell, rent, or transfer your personal data to advertisers, marketing companies, or any third party for commercial purposes without your consent.
5 Data Security
We continuously invest in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:
- 256-bit SSL/TLS Encryption for all data in transit between your device and our servers.
- Data encryption at rest (at-rest encryption) for all sensitive records stored in our databases.
- Two-factor authentication (2FA) for internal access to data management systems.
- 24/7 Monitoring by our cybersecurity team, who actively monitors real-time threats.
- Regular security audits by independent parties to identify and patch any system vulnerabilities.
- Role-based access control (RBAC) – each staff member may only access data relevant to their specific duties.
While we take all reasonable measures, no system in the world can guarantee 100% absolute security. We encourage you to play your part by keeping your password and account Login credentials safe.
6 Cookies & Tracking Technologies
Platform Free Kredit uses cookies and similar tracking technologies to enhance user experience and collect analytics data. The types of cookies we use include:
- Essential Cookies – required for core platform functions such as Login sessions and security. These cookies cannot be disabled.
- Performance Cookies – collects information on how you use the platform to help us improve service speed and stability.
- Functional Cookies – saves your preferences such as language, display settings, and game favourites for your convenience.
- Analytics Cookies – helps us understand platform traffic in aggregate and cannot be used to identify you personally.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect specific platform features. For more information on managing cookies, refer to your web browser's documentation.
7 Your Rights as a Data Subject
Under Malaysia's PDPA, you have the following rights regarding your personal data held by us:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct any inaccurate or outdated data.
Right to Erasure
Request deletion of your data under certain circumstances.
Right to Object
Object to data processing for direct marketing purposes.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restriction
Restrict processing of your data while a dispute is being resolved.
To submit any request relating to your rights above, please contact our customer support team via 24/7 live chat. We will process your request within 14 working days from the date of receipt, subject to the required identity verification.
8 Data Retention Period
Free Kredit only retains your personal data for as long as it is needed for the purposes stated in this policy, or as required by Malaysian law. Our data retention guidelines are as follows:
- Active account data – retained for the duration your account is active and for a period of 7 years after account closure, in line with anti-money laundering legal requirements.
- Financial transaction records – retained for a minimum of 7 years in accordance with Malaysia's Companies Act and financial regulations.
- System & security logs – retained for 2 years for security incident investigation purposes.
- Customer support communications – retained for 3 years from the date of last interaction.
- Anonymised analytics data – may be retained indefinitely as it cannot be linked to any specific individual.
Once the retention period expires, data will be securely deleted or anonymised and cannot be recovered.
9 Third-Party Links
Platform Free Kredit may contain links to third-party websites or services, including game providers, strategic partners, and payment providers. Each of these entities has its own privacy policy separate from ours.
We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policy of each site you visit separately. Clicking on third-party links is entirely at your own risk.
Reminder: Game providers integrated within our platform may collect certain data directly for game operation purposes. This data is subject to the respective provider's privacy policy.
10 Children's Privacy
Platform Free Kredit is strictly for individuals aged 18 years and above only. We do not knowingly collect, process, or store any personal data from minors.
If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. If you believe a child has registered on our platform, please contact us immediately via live chat.
11 Privacy Policy Amendment
Free Kredit reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or developments in the services we offer.
When material changes occur, we will notify you via:
- A clear notice will be displayed on the platform's main page before any changes take effect.
- Email notification to all active registered members.
- Update the "Last Updated" date at the top of this document.
Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.
12 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.
- Primary Channel: 24/7 live chat available within the free kredit platform.
- Email: [email protected]
- Response Time: Within 3 working days for general enquiries; 14 working days for formal data rights requests.
For frequently asked questions regarding privacy and account security, you may also refer to our FAQ for an immediate response.
Your Data Is Safe. Ready to Play?
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